Your thanks can help someone else get a raise
We’re thankful and grateful this week, so use that energy to help someone!
Quick PSA for Federal student loan holders: The Biden administration will extend the pause on student loan payments.
Repayment will either happen 60 days after the Department of Education can proceed with rolling out relief payments or June 30, 2023.
We too often tend to only provide feedback when it’s negative. But great customer service deserves a shoutout and you never know how your review could help someone. Customer reviews from surveys can impact people’s ability to get a raise or a bonus at their job. Taking a couple minutes out of your day to respond to a quick survey about a customer service rep could be a small way to significantly help someone else.
Here are some responses from when I posted about this on Instagram.
“I wasn’t a cashier at Michael’s but when I worked there they evaluated the surveys and percentages of rewards sign ups WEEKLY and even more when they did yearly reviews. There were incentive competitions. It might mean 2 minutes to the customer but it can help the employee a ton.”
“I just did this yesterday with Verizon! The 3 easy questions only took a min and can be so helpful for the rep.”
“I give positive feedback during the call because those are recorded and sometimes listened to simultaneously. I also do the survey and respond accordingly.”
“Thank you for this post!! I work in a call center and nothing brightens up my day more than a survey full of great comments from happy clients ❤️”
“SO TRUE! Most of those jobs in phone or chat-based customer service means getting yelled at all day. Be nice! It's always a good choice.”
“I missed my flight to Anchorage due to terrible weather. I finally got to Anchorage and was trying to make it to Houston for Christmas. I had reserved my flights for Christmas even and made it a few days earlier. To change my flights again would have cost $300 more. I said thank you but I can’t do that. The sweet agent for United told me to wait and came back 10 minutes later saying I was leaving in 2 hours at no cost. I cried happy tears.”
“I actually did that recently and got an email from the store manager thanking me for my kind words!”
Do you have any examples of customer reviews impacting your career or being used in your industry?
One of the courier firms we use pays their drivers a straight $25 bonus for every 5 star review. So we give 5 star reviews which means the drivers get the $25 which means we get our parcels faster which means we give more 5 star reviews which means ... you see where is is going. Nice post.